Medical Front Desk Coordinator

Position Overview

We are seeking an experienced and professional Medical Front Desk Coordinator to serve as a key point of contact for patients, families, physicians, and visitors. This position plays an important role in supporting the day-to-day operations of the medical office while ensuring patients receive a welcoming, organized, and efficient experience.

The ideal candidate will have prior medical office experience, strong communication and organizational skills, and hands-on experience working with electronic medical records (EMR) and practice management systems.

Key Responsibilities

• Greet and assist patients, family members, vendors, and other visitors in a professional and welcoming manner.
• Answer incoming phone calls and make outbound calls to patients, physicians, and other medical professionals as needed.
• Obtain and accurately enter patient demographic, personal, and medical information into the EMR system.
• Schedule, reschedule, and confirm patient appointments.
• Contact physician offices and other healthcare providers to request medical records, documentation, and patient information.
• Review and complete medical forms, ensuring all required information and signatures are obtained.
• Scan, upload, organize, and maintain medical records and other patient documentation.
• Process patient payments and maintain accurate payment records.
• Complete appropriate notes, journal entries, and documentation within office systems.
• Compile patient documentation and ensure the timely and accurate flow of records and information.
• Maintain confidentiality and appropriately handle sensitive patient and medical information.
• Keep patient waiting areas and other shared office spaces clean, organized, and welcoming.
• Provide general administrative and front-office support to physicians and staff as needed.

Qualifications

• Minimum of 2 years of experience working in a medical office environment required; oncology experience is strongly preferred.
• Minimum of 1 year of experience communicating directly with physicians or medical offices to obtain records, medical information, or related documentation.
• Previous experience using an Electronic Medical Record (EMR) system and practice management system required.
• Working knowledge of medical office procedures, terminology, and administrative processes.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced medical office environment.
• Strong attention to detail and commitment to maintaining accurate patient records.
• Service-oriented approach with excellent interpersonal and patient service skills.
• Ability to communicate professionally and effectively with patients, families, physicians, and other healthcare professionals.