Customer Service Representative

Our client, a manufacturer of sensing and polymer test equipment, has an immediate opening for a Customer Service Representative. This role will provide support to customers and sales team members.

Responsibilities:

• Review and enter customer orders received via email, fax, or phone into ERP
• Issue and process Return Merchandise Authorization (RMA’s) and sales orders for customer repairs through ERP
• Coordinate order shipment dates and follow through with Planning and/or Manufacturing
• Review active customer accounts to ensure pricing is current, matches customer type for discounts, and meets all internal compliance controls
• Coordinate possible customer account updates with the Inside Sales Operations Manager and change discount codes and/or fixed price structure
• Identify duplicate accounts and makes recommendations to consolidate
• Review updates with territory Inside Sales Representatives to ensure CRM system is current and aligned with ERP
• Update customer comments in a timely manner to ensure consistent up-to-date customer status
• Manage the electronic filing of all related documents and approvals within customer account
• Review purchase orders to ensure the payment terms, part numbers, pricing, and shipping methods are correct
• Other responsibilities as required

Requirements:

• High school diploma or equivalent
• 3-5 years of experience in a customer service background, preferably in a manufacturing environment
• Proficient in English
• Strong customer orientation and common-sense approach to helping customers
• Proven team player, yet able to work independently
• Excellent interpersonal and communication skills, both oral and written, with emphasis on listening to customers
• Demonstrated ability to multi-task and handle frequent interruptions and shift priorities
• Detail-oriented
• Strong organizational skills and ability to prioritize
• Excellent PC skills (Microsoft Windows, Word, Excel, and Outlook)
• Demonstrated ability to work in multiple platforms
• CRM experience preferred