Legal Collections Specialist

We are seeking a detail-oriented Collections Specialist to support accounts receivable and collections activities in a high-volume, fast-paced environment. This role is responsible for managing outstanding receivables, resolving billing discrepancies, and partnering with internal teams and external stakeholders to ensure timely payment and accurate account reconciliation. The ideal candidate has experience in legal or insurance-related collections and thrives in a deadline-driven setting.

Key Responsibilities

• Monitor accounts daily to identify outstanding receivables and prioritize collection efforts
• Initiate and manage high-volume outbound collection activity (calls, emails, notices) to drive timely payments
• Review and post daily payments, ensuring accuracy and proper allocation
• Investigate historical payment activity, outstanding invoices, and discrepancies
• Follow up on overdue invoices with claim reps, adjusters, clients, and insured parties
• Review and take action on credit hold accounts, including releasing orders as appropriate
• Collaborate with attorneys, billing teams, and internal stakeholders to resolve appeals, deductions, and invoice issues
• Prepare and send collection notices, letters, and follow-ups to support resolution of past-due accounts
• Maintain accurate and up-to-date records within systems (including ARCS or similar platforms)
• Track and manage flagged communications, ensuring timely follow-up and resolution
• Prepare and present reports on collection activity, account status, and progress
• Support continuous improvement by updating and documenting internal procedures
• Provide excellent customer service to both internal teams and external clients

Qualifications

• 2+ years of experience in collections, accounts receivable, or billing
• Must come from legal or insurance collections/billing
• Proven experience managing high-volume collections activity (75–100+ outbound calls per week)
• Strong understanding of billing processes, collections strategies, and payment reconciliation
• Experience working with attorneys, adjusters, or claims-related processes is highly preferred
• High attention to detail with strong organizational and time management skills
• Excellent communication and interpersonal skills (written and verbal)
• Strong problem-solving and critical thinking abilities
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office (especially Excel), Outlook, and database systems (ARCS or similar preferred)
• Customer service mindset with the ability to build effective working relationships