Assistant Collections Manager

Overview
We are hiring on behalf of our client for an experienced Assistant Collections Manager to support credit control and collections operations within a fuel delivery environment. This role partners closely with leadership to manage accounts receivable, ensure timely customer payments, and minimize financial risk, while maintaining strong client relationships.

Key Responsibilities

• Support the Collections Manager in overseeing daily collections operations
• Contact customers via phone, email, and written communication to follow up on overdue invoices and resolve issues
• Monitor account balances and aging reports to ensure timely payment activity
• Maintain accurate records of customer communications and payment history
• Analyze aging data and recommend appropriate collection actions
• Partner with operations and billing teams to resolve discrepancies
• Assist in evaluating customer creditworthiness and setting credit limits
• Support escalated collection efforts and recovery processes as needed
• Prepare reports on collection performance, delinquencies, and trends
• Respond to customer inquiries related to billing, payments, and account status
• Provide guidance and support to junior team members
• Ensure compliance with internal policies and regulatory requirements

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in Business, Finance, or related field preferred
• 2+ years of experience in collections, credit control, or accounts receivable
• Supervisor experience required
• Strong understanding of billing, invoicing, and credit processes
• Excellent communication and interpersonal skills
• Ability to manage difficult conversations with professionalism and tact
• Strong organizational and time-management skills
• Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/accounting systems