Front Desk (Medical) Receptionist

About the Opportunity

Our client is seeking a professional, friendly, and organized Front Desk Medical Receptionist to join their healthcare team. This individual will play a key role in creating a positive patient experience by providing exceptional customer service while managing front office operations in a busy medical practice.

If you have experience in a medical office, enjoy working with patients, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Communicate with patients by phone, email, and in person regarding appointments, pre-visit instructions, and general office information.
• Accurately enter and update patient information using the Athena EMR system.
• Review patient histories and charts prior to appointments to ensure information is complete and accurate.
• Collect copays, outstanding balances, and other patient payments.
• Direct patient questions and concerns to the appropriate clinical staff as needed.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations.
• Perform general administrative and front office duties to support daily practice operations.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience working in a medical office or healthcare setting required.
• Knowledge of medical terminology and HIPAA regulations required.
• Experience using an electronic medical records (EMR) system; Athena EMR experience is preferred.
• Excellent customer service and phone communication skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficiency with computers and standard office software.