Engagement Specialist

Position Overview

King & Bishop is seeking a compassionate, organized, and service-oriented Engagement Specialist to support daily operations within a community-based resource center. This individual will serve as a primary point of contact for clients, assist with service referrals, and provide administrative support to ensure individuals are connected with appropriate programs and resources.

The ideal candidate will possess strong communication and customer service skills, demonstrate flexibility, and be comfortable working with individuals experiencing homelessness, financial hardship, or challenges related to addiction and recovery.

Key Responsibilities

• Welcome and assist clients, assess their needs, and connect them with appropriate programs, services, and community resources.
• Conduct initial client assessments using established screening tools and assist with program referrals and enrollment.
• Provide front desk coverage, including answering and directing calls, greeting visitors, distributing mail, and responding to inquiries.
• Support daily operations of the resource center, including monitoring client areas, addressing immediate needs, and maintaining necessary supplies.
• Assist clients with computer access, housing and employment searches, and seminar registration.
• Collaborate with Case Managers and program staff to coordinate client services and follow up on referrals.
• Maintain accurate client records, case notes, referrals, and other documentation through data entry.
• Participate in weekly triage meetings, team meetings, and client service planning discussions.
• Stay informed about available internal programs, external community resources, and changes to services.
• Maintain confidentiality of client and organizational information in accordance with applicable laws and policies.
• Ensure compliance with program requirements, organizational procedures, and applicable funding guidelines.
• Perform additional administrative and client support duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent combination of education and experience.
• Previous customer service, administrative support, or community services experience preferred.
• Understanding of addiction, recovery, homelessness, and the challenges faced by low-income populations.
• Familiarity with community assistance programs, housing resources, employment services, and public benefits such as MassHealth and Social Security Disability Insurance (SSDI).
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong verbal and written communication, interpersonal, and organizational skills.
• Ability to handle sensitive situations with professionalism, empathy, and discretion.
• Strong multitasking skills and the flexibility to adapt to changing priorities.
• Ability to work collaboratively with clients, case managers, and multidisciplinary teams.

Ideal Candidate

The successful candidate is approachable, dependable, and committed to providing excellent client service. They can balance administrative responsibilities with direct client interaction while maintaining a welcoming, respectful, and supportive environment for individuals seeking assistance.