Accounts Receivable Specialist

Job Summary

Our client is seeking a motivated, compassionate, and detail-oriented Accounts Receivable Specialist to support patient account resolution and payment plan enrollment. In this role, you will communicate with patients regarding outstanding balances, collect payments, establish recurring payment arrangements, and help improve overall collections performance while delivering exceptional customer service.

Key Responsibilities

• Contact patients via phone, text, email, and mail regarding outstanding account balances.
• Explain payment options, financial policies, and available payment arrangements.
• Enroll patients in recurring automatic payment programs and payment plans.
• Collect payments and accurately document all collection activities and account updates.
• Maintain detailed records of patient communications, payment agreements, and account status.
• Monitor automatic payment enrollments and payment plan compliance.
• Ensure compliance with HIPAA and all applicable collection regulations and company policies.
• Provide professional, empathetic customer service while achieving collection objectives.
• Collaborate with internal teams to resolve account discrepancies and support patient financial needs.

Qualifications

• Previous experience in collections, accounts receivable, medical billing, patient financial services, or a related field preferred.
• Strong verbal communication, customer service, and negotiation skills.
• Ability to discuss financial obligations confidently and professionally with patients.
• Experience with healthcare billing systems, practice management software, or electronic health records (EHR) platforms preferred.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize workload effectively.
• Professional demeanor with the ability to handle sensitive conversations with empathy and discretion.
• Proficiency in Microsoft Office and basic computer applications preferred.