Order Entry Specialist

We are hiring on behalf of our client for a detail-oriented and highly organized Order Entry Specialist to support a busy Operations team. This role is responsible for processing customer orders, quotes, and registrations with a high level of accuracy while providing exceptional service to internal and external customers.

The ideal candidate has prior order entry experience, thrives in a fast-paced environment, and can manage a high volume of work independently while maintaining strong attention to detail.

Key Responsibilities

• Process customer orders and quotes for materials, digital subscriptions (SaaS), and professional learning registrations
• Review incoming orders to ensure all required information is complete and accurate
• Enter orders, pricing, shipping details, and customer information into internal systems
• Coordinate with shipping to ensure timely and accurate fulfillment
• Communicate with customers to resolve incomplete orders, discrepancies, or shipment issues
• Collaborate with Sales, Customer Service, Finance, and Operations to support order processing and customer requests
• Maintain and update customer account and contact information
• Process credit card payments and related transactions
• Support workshop attendance reconciliation and registrar-related activities
• Assist with departmental projects, process improvements, and document digitization
• Escalate pricing discrepancies, shipping concerns, and account alerts as appropriate
• Perform other duties as assigned

Required Qualifications

• Previous order entry experience in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Ability to work independently with minimal supervision
• Excellent time management and organizational skills
• Understanding of when and how to escalate order-related issues
• Strong written and verbal communication skills
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• High School Diploma or GED
• Minimum of 2 years of data entry, order processing, or customer service experience

Preferred Qualifications

• Experience with Salesforce, NetSuite, or other order management systems
• Experience in a high-volume seasonal environment
• Strong problem-solving and analytical skills
• Process improvement mindset
• Ability to work cross-functionally with multiple departments
• Associate's or Bachelor's degree
• Experience in a professional office setting

Work Environment

• Primarily seated at a computer for extended periods
• Fast-paced, deadline-driven environment
• Collaborative team setting with frequent cross-functional interaction