Rehab Systems Manager

Position Summary

We are seeking a dynamic and detail-oriented Rehab Systems Manager to lead and support the residential systems reporting process across our organization. This role is essential in ensuring high-quality, compliant, and person-centered services within residential programs. The Rehab Systems Manager plays a key leadership role in oversight, training, and implementation of systems that promote safety, dignity, and meaningful engagement for program participants.

Education & Experience Requirements

• Bachelor’s degree in Psychology, Human Services, or a related field preferred.
• Prior experience managing teams in complex or diverse service environments preferred
• Working knowledge of residential regulations, systems, and state compliance standards (e.g., DDS or equivalent)
• Valid Massachusetts driver’s license required

Core Responsibilities

Rehab Systems Management

• Provide oversight of residential systems reporting to ensure compliance with state and organizational standards
• Lead the transition from paper-based to digitized case management systems
• Train staff across departments in data systems and protocols
• Contribute to the development and implementation of strategies for future data and information management growth

Residential Program Support

• Support the treatment planning process and ensure accurate, timely documentation
• Coordinate and prepare assessments and reports in collaboration with consultants and team members
• Attend and represent the organization at internal and external meetings as needed
• Monitor and maintain all tracking systems related to reporting and documentation

Safety & Compliance

• Maintain required certifications (CPR, First Aid, behavioral intervention training)
• Oversee accurate incident reporting, documentation, and follow-up
• Ensure physical program environments are safe, clean, and organized
• Respond to and assist with behavioral or medical emergencies in a calm and professional manner

Quality Assurance

• Support and train staff on behavioral and clinical plans, ensuring follow-through and documentation
• Conduct regular reviews to ensure compliance with safety regulations and internal protocols

Leadership & Professional Development

• Provide vision and guidance to staff, encouraging critical thinking and proactive solutions
• Lead and support agency initiatives to improve operational efficiency and service delivery
• Conduct professional and productive meetings with families, colleagues, and external stakeholders
• Mentor staff on professionalism, documentation, appearance, and effective communication

Supervisory Responsibilities

• Collaborates with program managers to oversee data collection and ensure accurate implementation of systems
• Supports staff development through formal and informal training

Required Skills & Abilities

• Strong leadership and organizational skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Comfortable using systems such as Microsoft Office, Excel, HCSIS, and other data platforms
• Ability to manage multiple tasks with attention to detail in fast-paced environments
• Skilled in conflict resolution, feedback delivery, and team collaboration

Physical Requirements

• Ability to stand, stoop, bend, climb stairs, and navigate residential settings
• Frequent use of computers and involvement in speaking, reading, and writing in English
• Must be able to assist in behavioral interventions and ensure participant safety
• Tolerance for working in environments with frequent interruptions or multitasking demands

Other Requirements

• Valid MA or NH Driver’s License
• Professional appearance and adherence to agency policies and dress code
• Willingness to perform other duties as assigned to support the mission and success of the organization