Description
Position Overview
We are seeking an experienced Learning & Development Manager to design, implement, and lead impactful training programs that drive employee growth and organizational performance. This is a permanent opportunity with a hybrid schedule based near Norwood, MA.
The ideal candidate will bring strong expertise in training strategy, LMS administration, and leadership development—along with a passion for building a culture of continuous learning across all levels of the business.
Key Responsibilities
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Develop and execute a comprehensive L&D strategy, incorporating online, classroom, and on-the-job learning.
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Partner with leadership and department managers to identify training needs and build solutions that enhance employee skills, engagement, and career progression.
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Serve as the LMS subject matter expert, overseeing administration, reporting, and content creation.
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Design, upload, and manage training modules, certifications, and learning paths tailored for both hourly and management-level employees.
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Measure training effectiveness through reporting and analytics, ensuring alignment with business goals and KPIs.
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Lead the creation and rollout of onboarding, leadership development, compliance, and operational training programs.
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Coach and manage a team of training specialists to ensure consistency and high-quality delivery.
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Manage training budgets, vendor relationships, and project timelines.
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Champion a culture of growth, accountability, and continuous improvement across the organization.
Qualifications
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Bachelor’s degree required.
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3+ years of L&D experience within the retail, restaurant, or hospitality industry.
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Proven ability to design, implement, and facilitate training programs for employees and managers.
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Hands-on LMS experience, including content development, administration, and reporting.
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Strong business acumen with a focus on performance improvement and results.
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Excellent communication, facilitation, and leadership skills.