Front Desk Administrator

Front Desk Administrator

Position Summary
We are seeking a Front Desk Administrator to support the day-to-day operations of a busy healthcare practice while delivering an exceptional patient experience. This role is responsible for ensuring smooth front desk operations, coordinating patient scheduling, and supporting administrative, operational, and marketing initiatives. The ideal candidate is highly organized, detail-oriented, and comfortable balancing patient-facing responsibilities with behind-the-scenes support.

Key Responsibilities

Patient Experience & Care Coordination

• Serve as the first point of contact by answering phones, greeting patients, and managing scheduling
• Provide a high-quality, professional patient experience at all times
• Address patient questions and concerns promptly and appropriately
• Maintain accurate and compliant patient records in accordance with healthcare regulations

Operations & Workflow Management

• Oversee daily front desk functions, including check-in and check-out processes
• Ensure accuracy and efficiency in scheduling and administrative workflows
• Support opening and closing office procedures
• Identify opportunities to improve processes, workflows, and overall efficiency

Compliance & Confidentiality

• Ensure adherence to all applicable healthcare regulations and standards (e.g., OSHA, HIPAA, CLIA, FMLA)
• Maintain strict confidentiality of patient and organizational information

Business Support & Marketing

• Build and maintain relationships with referring providers and community partners
• Track and report referral activity
• Assist with outreach initiatives and community engagement efforts
• Support social media and marketing activities as needed

Qualifications

• 2+ years of front desk or administrative experience, preferably in a healthcare setting
• Proficiency in Google Workspace and Microsoft Office
• Experience with workflow tools (e.g., Visio) is a plus
• Familiarity with social media and basic marketing support
• Strong organizational, multitasking, and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail with a commitment to accuracy and efficiency