Customer Service Representative

Position Overview:

Our client, a leader in the manufacturing industry, is seeking a motivated and detail-oriented Customer Service Representative to support their growing operations. You will be responsible for managing customer communications, processing orders, and providing administrative support across departments.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries via phone, email, and occasional in-person interactions.
• Provide timely and accurate information on product availability, order status, and service offerings.
• Coordinate with internal departments to resolve issues and ensure a positive customer experience.
• Process customer orders, quotes, and change requests using ERP, MES, and Advanced Planning and Scheduling (APS) systems.
• Collaborate with production, quality, and logistics teams to ensure on-time delivery and high customer satisfaction.
• Proactively communicate updates on orders and timelines to customers.
• Maintain accurate records in the ERP system, including customer interactions, orders, and issue tracking.
• Prepare and distribute necessary customer documentation such as reports, invoices, and shipping records.
• Assist with general administrative tasks and generate internal reports as required.
• Collect customer feedback and escalate recurring concerns to management for potential process improvements.
• Support ongoing efforts to enhance customer service efficiency and effectiveness.
• Participate in internal meetings to share insights and suggest solutions to common service challenges.

Qualifications & Skills:

• 3+ years of customer service experience, preferably in a technical or manufacturing environment.
• Strong communication and interpersonal skills—both verbal and written.
• Experience with ERP systems (JobBOSS² preferred) and scheduling software is a plus.
• Proficient with Microsoft Office Suite, especially Word, Excel, and Outlook.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Eagerness to learn new systems and contribute to a team-oriented culture.