Collections / Accounts Receivable

Job Summary

We are seeking an experienced Collections / Accounts Receivable professional to manage customer accounts, collect outstanding receivables, apply payments, and resolve account discrepancies. This role requires strong attention to detail, customer communication skills, and the ability to effectively manage a high-volume portfolio.

Key Responsibilities

• Manage assigned customer accounts and proactively collect past-due balances.
• Monitor AR aging and follow up with customers regarding outstanding invoices and payment commitments.
• Document collection activity and account updates within the ERP system.
• Apply customer payments and research unapplied or misapplied cash.
• Investigate short payments, deductions, credit memos, billing issues, and account discrepancies.
• Reconcile customer accounts and resolve outstanding balances.
• Support month-end close, AR reporting, reconciliations, and account analysis.
• Prepare and analyze aging reports and track metrics such as DSO, past-due balances, and cash collections.
• Assist with customer credit reviews, payment terms, and collection forecasting.
• Partner with Sales, Customer Service, Billing, Finance, and Accounting to resolve issues that may delay payment.
• Maintain accurate customer account records and support AR process improvements.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred.
• 2–5 years of accounts receivable, collections, credit, cash application, or related accounting experience.
• Strong knowledge of AR aging, collections, cash application, reconciliation, and dispute resolution.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple customer accounts and priorities independently.
• Proficiency in Microsoft Excel and Microsoft Office.
• ERP experience required; NetSuite experience preferred.

Preferred Skills

• Experience reducing past-due receivables and improving collection performance.
• Knowledge of credit management, DSO reporting, collection forecasting, and AR metrics.
• Comfortable handling challenging customer conversations and negotiating payment arrangements.
• Ability to work effectively across multiple departments in a fast-paced environment.