Bilingual Receptionist

Key Responsibilities

• Serve as the primary point of contact for visitors, providing direction and facilitating access to appropriate internal teams and services
• Deliver a high level of customer support to individuals seeking in-person assistance
• Receive, organize, and distribute documentation to internal departments with accuracy and timeliness
• Support urgent or sensitive situations by escalating concerns to the appropriate staff as needed
• Maintain a calm, solutions-oriented approach when addressing challenging interactions or high-traffic periods
• Monitor reception and common areas to ensure a smooth and positive visitor experience
• Communicate clearly with guests regarding procedures, expectations, and next steps
• Collaborate with internal teams to ensure continuity of service and effective communication
• Uphold confidentiality standards and handle sensitive information with discretion
• Adhere to all organizational policies, procedures, and compliance requirements
• Participate in team meetings and contribute to a collaborative work environment
• Assist with additional administrative or operational tasks as needed

Qualifications

• Bilingual proficiency in Spanish and Portuguese required
• High School Diploma or equivalent required
• 1–3 years of experience in a front desk, administrative, or customer-facing role
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong interpersonal and communication skills with a customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment
• Experience handling sensitive or confidential information
• Demonstrated ability to remain composed and professional in high-pressure or emotionally sensitive situations
• Familiarity with de-escalation techniques or client-facing support environments is preferred