Our client, a long-established and esteemed faith-based nonprofit, with a mission to provide families with food, shelter and employment preparation has immediate need for an experienced Program Director, one who is responsible for managing day-to-day operations of the shelter.
- Responsible for daily operation of the family Shelter including guest well-being, staff and volunteer management and building maintenance needs.
- Understand the systemic issues that affect low income , newly and/or chronically homeless families and apply this knowledge through advocacy work to engage the dignity of guests by:
- Working with guests to establish and monitor progress to individualized service plans that address goals and life skills
- Supporting guests; monitor, assess behavior.
- Developing and delivering training to guest along with staff to address relevant issues such as daily living skills, budgeting, housing, hygiene, self-esteem, etc.
- Develop, document, administer and update shelter policies and procedures.
- Provide clear direction for and management of shelter staff.
- Effectively manage scheduling, shift changes and last minute shifts in personnel.
- Provide learning and development opportunities for staff as needed.
- With Shelter team proactively identify potential challenges and minimize occurrence to provide a safe, supportive, respectful home environment for guests, staff and volunteers.
- Implement effective communication tools including documentation and shift change meetings to keep all appraised of issues from shift to shift.
- Conduct initial intakes/assessment for guests coming in through other Ministry Programs or agencies to determine appropriateness for program and willingness to conform to Shelter agreements.
- Serve as advocate/counselor and case manager for shelter guests to address needs around benefits, employment medical/dental care, education, legal, immigration assistance, mental health and substance abuse. Meet with guests weekly and additionally if necessary.
- Ensure that shelter guests have completed an adequate housing search during their shelter stay. Meet with shelter guests on a regular basis. Work with clients to maintain goals and life skills.
- Provide Crisis intervention, safety planning and information about Domestic Violence programs and resources.
- Attend trainings that are relevant to direct service advocacy. Provide in-service trainings when appropriate.
- Perform day-to-day administrative duties.
- With the Grants manager and Director of Advocacy develop, maintain and report on metrics and statistics to measure program effectiveness
- With the Finance and Accounting Manager and Director of Advocacy develop, maintain and monitor area budget.
- Be on call 24-7 to address emergency needs.
- Represent LHM at community meetings and other relevant functions.
- Fulfills other position-related duties as required.
- Required BA/BS degree in human services, psychology or related field.
- Prefer and MS in social work, human services or psychology.
- Knowledge and understanding of homelessness and community resources.
- At least 5 years’ leadership work experience in the field of human services.
- Knowledge of state and federal laws that affect and protect the poor and homeless populations.
- Strong professional with excellent boundaries, decision making skills who is also skilled in housing, crisis intervention, supportive listening, community outreach and working with a diverse population.
- Bilingual, Bicultural, culturally competent.
- Strong organizational skills
- Detail oriented
- Ability to adapt to all crisis situations as they arise
- Ability to deal tactfully and establish and maintain harmonious working relationships with others including: working in a team setting, establishing rapport with persons from a different ethnic, cultural and/or economic background, interacting with and demonstrating empathy to people who are under physical and/or emotional stress; maintaining a calm manner in stress and/or emergency situations.
- Strong verbal, written and organizational skills.
- Competent in MS Office and social service database programing.
Physical Demands/Working Conditions:
- Prolonged sitting and standing, some bending, stooping, and stretching.
- Eye-hand coordination and manual dexterity to operate equipment pertinent to your position.
- Lifting, moving, and carrying up to 50 pounds.
- Travel from building to building within the ministry and external agencies.
- Cross-cultural sensitivity and ability to work with diverse populations, including people who are homeless or have a mental illness or other challenges.
- Interact effectively with staff, guests, volunteers, benefactors, and the general public.
- Manage multiple priorities
- Able to manage the stress of the job
- This position requires the individual to offer physical stability and support to the guests of the residence, such as but not limited to lifting and assistance if a guest was to fall, stabilizing guests during walking, assistance in execution of stairs, and helping guests up and down from chairs.