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Program Director – Nonprofit

King & Bishop
October 21, 2021
MA, Boston
Job Type


Our client, a long-established and esteemed faith-based nonprofit, with a mission to provide families with food, shelter and employment preparation has immediate need for an experienced Program Director, one who is responsible for managing day-to-day operations of the shelter.


  • Responsible for daily operation of the family Shelter including guest well-being, staff and volunteer management and building maintenance needs.
  • Understand the systemic issues that affect low income , newly and/or chronically homeless families and apply this knowledge through advocacy work to engage the dignity of guests by:
  • Working with guests to establish and monitor progress to individualized service plans that address goals and life skills
  • Supporting guests; monitor, assess behavior.
  • Developing and delivering training to guest along with staff to address relevant issues such as daily living skills, budgeting, housing, hygiene, self-esteem, etc.
  • Develop, document, administer and update shelter policies and procedures.
  • Provide clear direction for and management of shelter staff.
  • Effectively manage scheduling, shift changes and last minute shifts in personnel.
  • Provide learning and development opportunities for staff as needed.
  • With Shelter team proactively identify potential challenges and minimize occurrence to provide a safe, supportive, respectful home environment for guests, staff and volunteers.
  • Implement effective communication tools including documentation and shift change meetings to keep all appraised of issues from shift to shift.
  • Conduct initial intakes/assessment for guests coming in through other Ministry Programs or agencies to determine appropriateness for program and willingness to conform to Shelter agreements.
  • Serve as advocate/counselor and case manager for shelter guests to address needs around benefits, employment medical/dental care, education, legal, immigration assistance, mental health and substance abuse. Meet with guests weekly and additionally if necessary.
  • Ensure that shelter guests have completed an adequate housing search during their shelter stay. Meet with shelter guests on a regular basis. Work with clients to maintain goals and life skills.
  • Provide Crisis intervention, safety planning and information about Domestic Violence programs and resources.
  • Attend trainings that are relevant to direct service advocacy. Provide in-service trainings when appropriate.
  • Perform day-to-day administrative duties.
  • With the Grants manager and Director of Advocacy develop, maintain and report on metrics and statistics to measure program effectiveness
  • With the Finance and Accounting Manager and Director of Advocacy develop, maintain and monitor area budget.
  • Be on call 24-7 to address emergency needs.
  • Represent LHM at community meetings and other relevant functions.
  • Fulfills other position-related duties as required.


  • Required BA/BS degree in human services, psychology or related field.
  • Prefer and MS in social work, human services or psychology.
  • Knowledge and understanding of homelessness and community resources.
  • At least 5 years’ leadership work experience in the field of human services.
  • Knowledge of state and federal laws that affect and protect the poor and homeless populations.
  • Strong professional with excellent boundaries, decision making skills who is also skilled in housing, crisis intervention, supportive listening, community outreach and working with a diverse population.
  • Bilingual, Bicultural, culturally competent.
  • Strong organizational skills
  • Detail oriented
  • Ability to adapt to all crisis situations as they arise
  • Ability to deal tactfully and establish and maintain harmonious working relationships with others including: working in a team setting, establishing rapport with persons from a different ethnic, cultural and/or economic background, interacting with and demonstrating empathy to people who are under physical and/or emotional stress; maintaining a calm manner in stress and/or emergency situations.
  • Strong verbal, written and organizational skills.
  • Competent in MS Office and social service database programing.

Physical Demands/Working Conditions:

  • Prolonged sitting and standing, some bending, stooping, and stretching.
  • Eye-hand coordination and manual dexterity to operate equipment pertinent to your position.
  • Lifting, moving, and carrying up to 50 pounds.
  • Travel from building to building within the ministry and external agencies.
  • Cross-cultural sensitivity and ability to work with diverse populations, including people who are homeless or have a mental illness or other challenges.
  • Interact effectively with staff, guests, volunteers, benefactors, and the general public.
  • Manage multiple priorities
  • Able to manage the stress of the job
  • This position requires the individual to offer physical stability and support to the guests of the residence, such as but not limited to lifting and assistance if a guest was to fall, stabilizing guests during walking, assistance in execution of stairs, and helping guests up and down from chairs.
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