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Relevant

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Success Stories

A Large Local Financial Institution:

The Problem:

Our client had decided to outsource the processing of their employee benefits and were also implementing a Central Call System for all employee benefit and payroll questions. An outgrowth of this process was the redefining of work and roles of all Human Resources employees. As a result of this decision many positions were being eliminated. All HR employees were encouraged to apply for any of the newly defined positions they were interested in performing.

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A Major Developer of Commercial and Consumer Products

The Problem:

King & Bishop was contracted to define, evaluate, and implement technology and process improvements to maximize the efficiency and performance of an internal Human Resource Call Center (HRSC). The objective was defined as the need to improve services and credibility of the HRSC. The makeup of the HRSC was random personnel and processes with an unclear and/or undesired mix of tasks.

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A Fortune 100 Technology Manufacturing Company

The Problem:

Our client was faced with hiring over 1,000 employees in six locations within a 12-month time frame. Resources, manpower, technology, and infrastructure were not in place to support and execute this initiative. Line Management and hiring managers needed to be convinced that a plan could be developed and executed. There were concerns on cost, productivity, and whether the staffing organization could complete the task.

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